Avaya Oceana™ for Customer Engagement

Oceana lets companies explore new depths of personalization in their customer interactions. This omnichannel solution provides complete integration and management of traditional phone and digital channels.

Oceana offers a 360° glimpse of the customer-contact world—including address channels, customer routing, resource matching, and data captures. This is how companies can gain comprehensive awareness and collect context from every customer interaction.

Avaya Oceanalytics™ Insights is an extension of Oceana that offers rich visualization of data to fuel real-time, smarter decision-making. Data will no longer be siloed within devices or channels. Instead, Oceanalytics Insights allows your customers to seamlessly handle client interactions and call up client data wherever they are, all managed through rich desktop workspaces and analytics tools. The end customer will appreciate streamlined interactions and personalized service, helping drive satisfaction and loyalty.

See how Oceanalytics works