Support

ScanSource Catalyst is here to support you every single step of the way as you build your Avaya practice.

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  • WARRANTY

    Avaya Warranties and Returns

    ScanSource Catalyst
    Order Cancellation Factory assembled/configured orders canceled prior to shipment will incur a 15% cancellation fee. For canceled software orders, the Business Partner must allow Avaya access to the software to make the requested changes associated with the cancellation. The implementation team is ...read more
  • SUPPORT

    ScanSource Reseller Financial Services

    ScanSource Catalyst
    Optimized cash flow.  Bigger opportunities.  And a partner that will expand your purchasing power. Reseller Financial Services (RFS) is more than a menu of financial options. We’re your partner. We help you create the flexibility you need to grow your business. We work hand-in-hand...read more
  • Avaya Maintenance Support

    ScanSource Catalyst
    Rely on ScanSource Catalyst to teach you all about the latest Avaya IP Office support offer.  We have a team of experts that help you process your initial maintenance contracts, and help you stay ahead of your annual renewals as well. Avaya Client Services provides maintenance solutions for A...read more
  • Avaya Technical Support

    ScanSource Catalyst
    ScanSource Catalyst's experienced Technical Services team offers pre- and post-sale support on products across the ScanSource Catalyst UC line card. For support from our Technical Services team, contact us at 800.790.2029 x4091 or email us at catalyst_support@scansource.com and your request will be...read more
  • Avaya IP Office SWAP Support

    ScanSource Catalyst
    You should receive a response from the ScanSource Catalyst SMBS team within 1 to 2 business days. If you have immediate questions, please contact your ScanSource Catalyst sales representative at 800.790.2029....read more
  • Avaya OOP Support

    ScanSource Catalyst
    ScanSource Catalyst will make every effort to process your request in a timely manner. To avoid delays in processing time, please be sure to fill out the form in it's entirety. Please submit the completed form to your dedicated ScanSource Catalyst Sales Representative. Questions? Give us a call at ...read more