Support

When you sell Avaya through ScanSource, it doesn't end there. We offer support for all of your Avaya needs, including SWAP, OOP, maintenance, and so much more. How can we support you today?

Avaya IP Office SWAP Support

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You should receive a response from the ScanSource Catalyst SMBS team within one to two business days. If you have immediate questions, please contact your ScanSource Catalyst sales rep at 800.790.2029. ...... Learn more »

Avaya OOP Support

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ScanSource Catalyst will make every effort to process your request in a timely manner. To avoid delays in processing time, please be sure to fill out the form in its entirety. Please submit the completed form to your dedicated ScanSource Catalyst sales rep. Questions? Give us a call at 800.790.2029 ...... Learn more »

Avaya Maintenance Support

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Rely on ScanSource Catalyst to teach you all about the latest Avaya IP Office support offer. We have experts that help you process your initial maintenance contracts, and help you stay ahead of your annual renewals as well. Avaya Client Services provides maintenance solutions for Avaya IP Office. A ...... Learn more »

Avaya Technical Support

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ScanSource Catalyst's experienced Technical Services team offers pre- and post-sale support on products across the ScanSource Catalyst UC line card. For support from our Technical Services team, contact us at 800.790.2029 x4091 or email us at catalyst_support@scansource.com, and your request will b ...... Learn more »

Avaya Warranties and Returns

Order Cancellation Factory assembled/configured orders canceled prior to shipment will incur a 15% cancellation fee. For canceled software orders, the Business Partner must allow Avaya access to the software to make the requested changes associated with the cancellation. The implementation team is ...... Learn more »