Financial

In the financial sector, there are some important factors to keep in mind, including OSHA compliancy, security and confidentiality, quality, and self-service capabilities. A movement towards mobile and digital channels—and away from physical branches—is occurring, with an increasing focus on the customer experience and personalization. And, the latest advances in technology are allowing financial organizations to become more agile than ever before.

 

Avaya helps branches leverage video communication, to extend their services and specialties without increasing their costs. Through Avaya end-to-end network segments that isolate critical data, information, and applications, you can ensure your information and communications are secure. You can track customer experiences to transform them, creating customer loyalty, and make routine transactions more personal by allowing chats with a live agent via voice or video. Avaya helps you create personalized service through digital channels, increasing loyalty and attracting younger consumers, and enables seamless transactions regardless of the channel (ATM, mobile applications, physical branches). Learn more...

 

Computer Instruments
Computer Instruments offers automated dialing applications available for customers making a payment, asking a question, and more. This helps financial institutions off-load—from agents to an automated, self-service system—many of their calls, creating significant cost savings. The company delivers automation systems that allow for 24/7 service (for example, "What's my balance?"), adding to a positive guest experience. Learn more...

 

Jabra
Jabra provides a range of products suitable for any type of professional (at your desk or traveling, for example), including wireless headsets that provide financial savings—because it takes more time if you have to put your desk phone on hold, and walk elsewhere for information. The company provides multi-device connectivity, and delivers products that are OSHA compliant and digitally encrypted for security. Learn more...

 

Oracle
Oracle knows that the functions performed by SBCs are becoming more critically important in today's networks, as IP traffic on service-provider access networks increases. That's why it provides high security through Net-SAFE, to help preempt attacks, eliminate vulnerabilities, and apply powerful mitigation to counteract events as they happen—ensuring service availability and the user's quality experience. Net-SAFE connects disparate voice platforms, and can help service providers control costs and increase revenues by integrating IMS functions. It's scalable to support up to one-million subscribers, and can support scalable access networks operating in an SBC cluster as well. Learn more...

 

Power

UPSs protect critical data from costly interruptions. Ensuring financial institutions have the always-on power to keep essential systems running, our power vendors offer TAA-compliancy, allowing them to get on government contracts.
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Learn more about our other vendors who also work within the financial industry.