*Fields noted with and asterisk are required.
Request Date: 6/23/2017
Customer Number:*
Sales Rep:
Company Name:*
Dealer PO:*
Contact:*
Phone:*
Fax:
Email: *
Partner Return Number:
Box Factory Sealed:*
DOA:
Replacement Needed:*
Overnight:
Number of Boxes:
 
Ship To Address
Address Contact:
Address 1:
Address 2:
City:
State:
Country:
Zip Code:
Phone:
 
Select a Return Address Type for Refused or Denied RMA's
Address Contact:*
Address 1:*
Address 2:
City:*
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Country:*
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Comments:


Quantity Part Number* Invoice Number* Serial Number* Reason Problem Detail*  


NON-DOA RETURNS POLICY – All products
1. NO open box returns for non-DOA products. Product box must be clean and undamaged, with no usage marks of any kind. If product was shipped to you double-boxed, it must be returned double-boxed.
2. Original manufacturer’s packaging, both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, etc. just as the reseller received them. A re-box fee may be charged if box is not returned in sellable condition.
3. Resellers have 15 days from date of invoice to request a non-DOA return. The RMA # issued is valid for 30 days from issue date.
4. There will be a restocking fee of 5% or $50, whichever is greater, on returns resulting from reseller error.
5. Configured products cannot be returned to Avaya, therefore Catalyst Telecom cannot accept configured product returns.
6. Any PC integrated in the Custom Configuration Center is not returnable. Individual components are covered by the manufacturer’s warranty (see Manufacturers’ Warranties & DOA Information).
7. Concealed shortages must be reported within 30 days of invoice from distributor for Avaya items. After 30 days, product cannot be replaced or returned. Shortages for all other manufacturer’s items must be reported within 15 days from the date of invoice from Catalyst Telecom.
8. For resellers on credit terms, credit will be applied to your account when the product is received by Catalyst Telecom.
9. For resellers on C.O.D. or Credit Card status, replacement product will be sent upon receipt of product by Catalyst Telecom. If desired, we will send replacement product at your normal C.O.D./Credit Card status and you can request from the Reseller’s Financial Services department a refund/credit to your card when the returned product is received by Catalyst Telecom.
10. Reseller is responsible for freight costs when returning products.
11. Product will be returned to reseller should it be found in other than sellable condition.
12. Product that is discontinued/obsolete from the supplier does not qualify for return.

DOA RETURNS POLICY – All products
1. Refer to Manufacturer’s Warranties and Returns Policies, available on the Catalyst Telecom web site; go to Products and Promotions, then Warranties and Returns.

2. For customers on credit terms, credit will be applied to your account when the product is received by Catalyst Telecom. Replacement product will be sent in advance, freight free via Ground shipping.
3. For customers on C.O.D. or Credit Card status, replacement product will be sent upon receipt of product by Catalyst Telecom. If desired, we will send replacement product at your normal C.O.D./Credit Card status and you can request from the Reseller’s Financial Services department a refund/credit to your card when the returned product is received by Catalyst Telecom.

Version 1.0

In U.S. Return Product to:
ScanSource, Inc.
8650 Commerce Drive, Suite 100
Southaven, MS 38671
Attn: RMA # _________

In Canada Return Product to:
Scansource ,Inc
c/o CEVA Freight Canada Corp
1880 Matheson Blvd East
Mississauga, Ontario L4W-5N4
Canada
Attn: RMA # _________