Spectralink PIVOT Retail Wireless Mobile Communications Solutions

From keeping inventory stocked up, to helping close a sale by giving customers instant answers to the questions they have—the world of retail is fast-paced, with many moving parts that require speedy and accurate communication.

PIVOT wireless Voice over Wi-Fi handsets from Spectralink are easy for retail staff to learn how to use, and the handsets provide the durability and reliability needed to optimally perform in a busy retail environment. Retailers that outfit their stores with technology that improves efficiency and personalization make the in-store shopping experience pleasurable, and one that improves sentiment for a brand.

Top retailers across the country use PIVOT wireless communications solutions to keep staff connected at all times, keep stores running smoothly, and improve customer satisfaction with better service. From grocery stores and household item vendors, to auto retailers and apparel stores, PIVOT devices improve teamwork and operations to positively impact customers.

PIVOT for Retail Features

Every aspect of a retailer can benefit from the use of PIVOT wireless handsets. PIVOT mobile devices provide salespeople with the resources they need to assist customers and provide them with the products that fit their needs, while they ensure stores operate optimally as inventory needs are met. Just a few of the applications of PIVOT in retail settings include:

Secure Communication

Salespeople who need to answer a customer's question, or who have the opportunity to present shoppers with a product that can benefit them, never have to leave the customer's side. Using the PIVOT wireless handset, secure text messages can be sent to co-workers for assistance, so that the shopping experience becomes faster and less stressful for customers.

Security issues such as potential shoplifting threats can be quietly communicated, so shoppers are not distressed. Message copying and distribution outside the facility can be restricted, so retailers can control exactly who sees store communications, and how long messages are viewable.

Sales Assistance

For items that might be missing price information, or for customers who want to know stock levels or price comparisons, PIVOT can automatically access information about products and inventory management figures to better inform customers. By holding the customer's attention and providing shoppers with information they're looking for immediately, salespeople are more likely to help secure a sale.

Optional barcode scanners in the PIVOT handsets allow salespeople to conduct transactions without making customers wait in a long check-out line. For products that are out of stock, a sales associate can order the items online for the customer quickly, right in the store.

Improved Productivity and Workflow Management

Beginning in the store's warehouse facilities, managers can use PIVOT to check stock levels and instantly alert stores to shipment or fulfillment issues. Since PIVOT integrates seamlessly with the third-party solutions retailers are already using, the wireless handset technology streamlines operations and allows employees never to miss a beat during production or on the sales floor.

For sales associates who notice inventory is missing, but need to stay with customers, they can communicate their needs without disturbing shoppers. Reorder alerts can be issued instantly, as supplies are able to be monitored and tracked across devices.

PIVOT Wireless Solutions — Easy for Everyone to Use

PIVOT handsets have similar builds and interfaces to smartphones, ensuring every sales associate can quickly understand how to use them and successfully apply their features in a variety of settings. For especially busy times in the store, temporary and new staff hires can easily use PIVOT technology to maximize profitability for the brand. Built on the Android operating system, the intuitive design of PIVOT devices make them adaptable to diverse enterprises.

If you have clients who are retailers, implementing wireless technology within their stores helps them keep up with data-driven competitors that are making the in-store shopping experience more user-friendly. Spectralink PIVOT devices are reliable and durable, and are meant to last for years—as they are resistant to shock, liquid, or dust damage, and are suitable for multiple environments.

Sell PIVOT Now Through ScanSource

At ScanSource, we provide our resellers with the top technology solutions that can best help their clients improve efficiency and decrease costs in their businesses. If you work with retailers that want to boost communication and sales with the help of easy-to-use technology, Spectralink PIVOT is an excellent solution. ScanSource provides you with the resources you need to convey the value of PIVOT to your clients.

If you're interested in becoming a reseller, or would like to be connected with one, learn more here. Or, give us a call at 800.790.2029 to talk with one of our representatives.