Revised February 2019. Policies are subject to change.

Manufacturer

DOA Period*

Manufacturer's Warranty Terms

Warranty Service

Acme Packet Direct to Acme Packet

One-year hardware

90-days software

Contact Acme Tech Support at 866.226.3758 between 9 am and 5 pm, Monday through Friday

ADTRAN

Reseller must contact ADTRAN directly at 888.423.8726

Five-year warranty

888.423.8726

American Power Conversion (APC)

Direct to American Power Conversion (APC)

Two-year warranty. Contact APC directly.

www.apcc.com
800.890.4272

AudioCodes, Inc. Within 30 days from invoice date from ScanSource Catalyst, contact ScanSource Communications Tech Support for DOA and warranty issues at 877.847.7000 x4095 One-year warranty from ScanSource Catalyst invoice date

Contact ScanSource Communications Tech Support for DOA and warranty issues at 877.847.7000 x4095

If AudioCodes Support {ACTS-AHR} was purchased, customer should contact AudioCodes Tech Support for DOA and warranty issues at 800.735.4588 or support@audiocodes.com

Avaya

90 days from ScanSource Catalyst invoice date

Hardware: 12 months from ScanSource Catalyst invoice date

Software: 90 days from ScanSource Catalyst invoice date

Authorized Avaya Partners will need to submit their Avaya warranty claims online on support.avaya.com. Instructions here

Bogen

30 days from date of installation

Three-year warranty

One-year warranty on APS wireless

800.999.2809, option 2

Cisco 30 days Aironet Wireless Products: one-year limited warranty

Other products: 90-days to one-year warranty

See warranties listing online
www.cisco.com

For warranty information, click here
Cisco Meraki End customers must contact Cisco Meraki Technical Support directly to resolve defective product issues Lifetime or one-year warranty. Contact Cisco Meraki for details.

Products deemed to be defective and non-repairable in Cisco Meraki’s determination may be replaced during the warranty period.  Please refer end customers to https://meraki.cisco.com/support/#policies:eca

https://meraki.cisco.com/support/

Computer Instruments

None

90-day warranty

One-year extended warranty available

888.451.0851

DuVoice

No RMA from Catalyst.
Within 30 days of delivery, customer should contact DuVoice directly.

Manufacturer shall provide warranty service directly to the reseller

425.250.2393

Eaton Contact Eaton directly

90-day warranty

One-year extended warranty available

Eaton Customer Service 800.322.4877
Enovate 90 days
DOA/defective items must go through SS Tech Services at 800.944.2439 x4002

Wall Mounted Articulating Arms:
five-year structural components

Medical Carts:
four-year structural components, two-year power systems and electronics, six-months SLA battery, three-year EON Phosphate battery

Wall Stations:
three-year structural components and two-year electrical components

www.enovateusa.com/support
877.258.8030
eTelemetry Direct eTelemetry
602.910.3974
One-year 602.910.3974

ITW Linx

30 days from ScanSource Catalyst invoice date

Five-year warranty

Products must be registered on the ITW Linx web site within 10 days of the final purchase. The party that would make a claim in the event of damage should be the party registering the product.  For product warranty information, contact ITW Linx at 800.336.LINX (5469).

Jabra 30 days from ScanSource Catalyst invoice date  Cordless Products: One year from date of purchase
Corded Products: Two years from the date of purchase
BIZ 2400: Three years from date of purchase
Repaired/replaced products: One year or the rest of the original warranty, whichever is longer

888.458.0486

jabrasupport.us@jabra.com

MCK/Citel

Reseller must contact MCK/Citel directly for DOA units

One-year warranty. DOA - 30-days from ScanSource  Catalyst invoice date.

888.454.5828

Meru

Must contact Meru directly at 888.637.8952 or email #support@merunetworks.com

One-year warranty

888.637.8952

Metropolis

Reseller must contact Metropolis directly at 954.941.1010

Unconditional 60-day money-back guarantee for OfficeWatch or ProfitWatch purchases. No returns offered for yearly support activation/ renewal.

954.941.1010 or

support2008@metropolis.com

Multi-Tech

30 days from invoice date. Contact Multi-Tech Customer Service Department at 800.328.9717. A Multi-Tech case number is required for any defective products in order to receive an RMA number from ScanSource Catalyst. Multi-Tech Tech Support number to call is 800.972.2439.

Warranty - one- to two-years

Customer Service Department
800.328.9717

Multi-Tech Tech Support
800.972.2439

PCTEL 30 days from invoice date

PCTEL antenna products: two-years

MPRC and MPRD parabolic reflector antennas, Bluewave series antennas, and PCTEL bulk cable products are similarly warranted for five-years

PCTEL enclosure and coaxial cable assembly products are similarly warranted for one-year

PCTEL data line surge and PCT series coaxial surge products are similarly warranted for 10-years

PCTEL's sole and exclusive obligation under the foregoing warranty shall be, at its option, to repair or replace any defective product that fails during the warranty period. The expense of removal and reinstallation of any item is not included in this warranty

630.372.6800
or by email to antenna.techsupport@pctel.com

Plantronics

30 days from invoice date

One-year warranty on product containing an Avaya logo

Two-year warranty on product labeled with Plantronics logo

One-year warranty on wireless products

If it has the Avaya name/logo on it, call the Avaya Dedicated Headset Line at 800.544.4779. If the product has the Plantronics name/logo on it, call 800.544.4660 x5538

Polycom

For all defective/DOA units, contact Tech Support at 877.847.7000 ×4095. Otherwise, contact Polycom directly at 800.POLYCOM.

For all Polycom warranty information on all Polycom products, contact Tech Support at 877.847.7000 ×4095 or call 800.POLYCOM

Tech Support at 877.847.7000 ×4095
or call 800.POLYCOM
www.polycom.com

Polycom Wireless

For all defective/DOA units, contact Tech Support at 877.847.7000 ×4095. Otherwise, contact Polycom directly at 800.POLYCOM.

For all Polycom warranty information on all Polycom products, contact Tech Support at 877.847.7000 ×4095 or call 800.POLYCOM

Tech Support at 877.847.7000 ×4095
or call 800.POLYCOM
www.polycom.com

RedSky  Non-returnable Contact ScanSource Catalyst Sales Rep. 
Spectralink Direct to Spectralink
800.775.5330 or support.spectralink.com
One-year limited warranty 800.775.5330 or go to support.spectralink.com
Tely Labs  Direct to Tely Labs
650.318.6866 or email support@tely.com
Hardware: One-year warranty
Software updates: One-year warranty
Contact Tely Labs Support
650.318.6866 or email support@tely.com (Monday - Friday from 9 am - 5 pm PST)
Customer may also submit a request for assistance via https://community.tely.com/anonymous_requests/new

Trisys

30 days from ScanSource Catalyst invoice date

Three-year warranty

973.360.2300, option 3

 Unify Non-returnable  One year 800.859.6380, options 2, 1

Valcom

30 days 1 year warranty through manufacturer is@valcom.com
XPCC
(Xtreme Power)
90 days from date of delivery to end user. Must be confirmed with XPCC Technical and Customer Support at 800.582.4524. Once a case number has been obtained, customer may contact ScanSource Customer Service to begin the RMA process. The terms and conditions of warranties on each product will be included inside the user manual for each. support@xpcc.com
XPCC Technical & Customer Support 800.582.4524

* DOA Period is from ScanSource Catalyst Invoice Date unless otherwise specified.